Grievance redressal

In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, you can raise a complaint with our grievance officer.

Grievance officer

• Name: To be appointed
• Email: grievance@smartmilan.in
• Address: Registered office address to be added

What to include

• Your registered mobile number.
• The profile or content concerned (a link or the profile name).
• What happened and what you would like us to do.

Timelines

• We acknowledge complaints within 24 hours.
• We resolve complaints within 15 days.
• Complaints about non-consensual intimate images, or impersonation, are acted on within 24 hours.

If you are not satisfied with our response on a personal data matter, you may approach the Data Protection Board of India.